English is not your mother tongue?
We are looking for a Head of Front Office (m/f/x) to join our incoming travel agency as soon as possible on a permanent contract.
Who are we?
Vem Conhecer Cabo Verde (VCCV) is an incoming travel agency that primarily serves German-speaking clients and works closely with the specialist tour operator Reiseträume Kapverden. VCCV supports Reiseträume Kapverden by providing travel consultation, developing travel proposals, and assisting guests during their stay at their destination. As Head of Front Office, you will play a key role in organising and developing our customer service operations.
Our goal is to ensure that travellers experience the beauty, diversity, and warmth of Cape Verde in an authentic way, engaging with the locals on an equal level. Our main focus is on organising trips for independent travellers.
What to expect – Your responsibilities:
- Managing and leading the front office team
- Acting as the first point of contact for team members regarding questions and challenges
- Facilitating communication and collaboration between the front office and other teams
- Expanding and further developing the business
- Ensuring high service quality and efficiency in the front office
- Supporting the planning and implementation of strategic initiatives
What we expect – Your profile:
- Leadership experience, ideally in the tourism sector
- Experience with Cape Verde and the incoming travel industry
- Knowledge of European package travel regulations and the operations of European tour operators
- Strong communication skills and the ability to motivate and lead a team
- Language skills: Good conversational English, German is an advantage
- Proficiency in MS Office (Word, Excel)
What we offer – Your opportunity:
- A dynamic and flexible working environment
- Attractive and performance-based salary
- Training and development opportunities for personal and professional growth
- A collaborative working environment with flat hierarchies in an international team
- Flexible work locations: You can work from a coworking space or from home
- Flexible working models: Full-time or part-time, depending on your needs
- A supportive team: You will work independently while always having the support of your colleagues
Your application
Nicolas Gassner will be happy to answer any questions at career@vemconhecercaboverde.com and to receive your application documents.
We guarantee applicants full discretion and look forward to receiving your application, including an updated CV, via email. Please also provide references from your previous roles and/or academic certificates. Additionally, let us know your preferred working hours and when you would be available to start. Applications can be submitted in German or English.
You will receive confirmation as soon as we have received your application. We carefully review all documents and will inform you about the next steps.
We look forward to your application!